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Privacy Policy

Clarus Glassboards Ltd Privacy Policy

 

Last updated: January 2019

 

  1. INTRODUCTION

 

Clarus Glassboards Ltd (“Clarus“) takes your privacy seriously. We believe in protecting your personal data as well as helping to protect your person and belongings. The purpose of this Privacy Policy is to describe how Clarus collects, uses and shares personal data including information about its customers.  It applies whether the personal data is obtained through, online interfaces (e.g., website and mobile applications) including its website (“Site“), use of Clarus services or is otherwise provided to us (including by telephone).

 

Please read this Privacy Policy carefully to understand how we process your personal data. If you do not understand any aspects of our Privacy Policy, please feel free to contact us as described at the end of this policy.

 

Our Privacy Policy explains:

 

The Data Protection Principles that we follow

Personal Data We Collect and Why We Collect It

How We Use and Share Your Personal Data

Access to Your Personal Data and Choices

Security of Your Personal Data

Retention of Your Personal Data

Changes to Our Privacy Policy

International Transfers

Questions and How Contact Us

 

Third Party Sites. This Privacy Policy applies only to information we collect through the Site or is otherwise provided to us. Our Site also contains links to third party sites that are not provided by Clarus. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

 

Additional Terms. Other terms may also apply to how we process your personal data in addition to this Privacy Policy.  Our Terms of Sale will apply to your purchase of our products and use of our Site is subject to our Terms of Use available at https://www.clarus.com/gb/termsofservice/.

 

  1. DATA PROTECTION PRINCIPLES

 

We will comply with all laws that apply to how we process your personal data. Data protection laws say that the personal data we hold about you must be:

 

Used lawfully, fairly and in a transparent way.

Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

Relevant to the purposes we have told you about and limited only to those purposes.

Accurate and kept up to date.

Kept only as long as necessary for the purposes we have told you about.

Kept securely.

 

  1. INFORMATION WE COLLECT AND WHY WE COLLECT IT

 

Clarus collects certain information to enable you to take full advantage of our offerings when you register at our Site, order products or services either through the Site or our call center, communicate with our customer service representatives, participate in our contests, surveys, promotions, or activities, or otherwise communicate with us. If you choose, you can visit the Site without providing us with any information about yourself.

 

We seek to limit the collection and use of customer information required to deliver service to our customers.  We may use this information to advise our customers about our products, services and other opportunities, and to administer our business, where we have your consent or are otherwise permitted to do so by law.

 

Personal Information You Provide To Us When You Become a Customer. Types of personal information we collect when you become a customer and provide it to us includes:

 

Name

Address

Billing address

Shipping address

Email address

Telephone number

Demographic information about you

Credit card, debit card and bank account numbers (which we will use solely for payment purposes)

 

Information We Collect Automatically. As is with most websites, we collect certain information automatically as you use our Site, such as

 

IP address

Browser type and language

Computer or device type

Unique device identifiers for mobile devices or tablets

Operating system version

The website from where you navigated to our Site and domain server

Time and date of using, accessing, or otherwise interacting with our Site

The pages on our Site that you view

Referencing and exit pages and URLs

The name of your Internet service provider (ISP)

Universally unique ID

Accounting identifier

MAC address

Hardware and processor information

 

Information from Cookies and Similar Technology

We and our service partners may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with the Site through your computer or mobile device. Cookies are small data files that are often stored on one’s computer each time one visits a new website. Cookies may store unique identifiers, user preferences and other information. We may use cookies for various purposes, including: facilitating the sign in process to the website; authenticate users; personalize your experience when visiting a website; and analyze which portions of the website are most visited or used. We use cookies to help personalize your experience when visiting the Site. These cookies also help to uniquely identify your computer for security purposes and may enable us and our third-party service providers to serve ads on our behalf across the Internet. You may opt to set your browser to refuse cookies or indicate when a cookie is being sent. However, refusal of cookies may affect the experience at the Site.

 

Information from Third-Party Analytics

We use or may use third-party analytics services, such as Google Analytics or Facebook Pixels, to evaluate your use of the website, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information related to the Site. Google Analytics is a web analytics service provided by Google, Inc., (“Google”). By using the Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.

 

The Site also uses or may use the Conversion Tracking or Custom Audience Pixel service of Facebook Inc. (“Facebook”). For more information regarding Facebook Conversion Tracking, please visit Facebook’s website, and pages that describe Facebook Conversion Tracking and Custom Audience Pixels, such as https://www.facebook.com/about/privacy/ and https://www.facebook.com/ads/website_custom_audiences/, where you can also revoke permission for this service.

 

Information from Other Sources

We may also collect or receive information from third parties, such as Twitter, and/or other third-party social media sites, if you choose to link your social networking account or if you choose to log in to the website using your social networking log-in credentials (e.g., Facebook or Twitter). By doing so you consent to our receiving certain personal information about you from the connected social networking site, in accordance with any terms and privacy policy of such website.

 

Do-Not-Track

We do not respond if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads.

 

Advertising and Marketing

We may use certain information in order to show you ads from us and our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising based on your browsing behavior in order to provide ads tailored to your interests. These interest-based ads may be presented to you while you are browsing our Site or third-party sites not owned by us.

 

No Information from Children or Teens Under Age 13

 

The Site is not directed to, and we do not knowingly collect any personal data from, children or teenagers under the age of 13. If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If you are under the age of 13, you may only use this Site under the supervision of your parents or guardians.

 

Third-Party Sites and Social Media

 

Our Site may contain links to other websites operated by third parties and may include social media features such as Facebook, Twitter and Pinterest buttons or links. These third-party sites may collect information about you if you click on a link and the social media sites may automatically record information about your browsing behavior every time you visit a site that has a social media button. Your interactions with these features are governed by the privacy policy of the company providing the link, not this privacy policy.

 

Geolocational Information

Certain features and functionality of the Site are based on your location. In order to provide these features and functionalities we may automatically collect geolocational information from your mobile device, wireless carrier, and/or certain third-party service providers.

 

  1. HOW WE USE AND SHARE YOUR PERSONAL DATA

 

We will only use your personal data when the law allows us to do so.  We will process your personal data:

 

To Provide Products, Services, and Information. As described above, we collect information from you so that we can provide products and services that you purchase from us, and to provide information that you request from us. We use your personal information to contact you about your orders, process credit card / debit card transactions, rack your order and ship our products to you. We may provide information retailers, credit and companies, banks to third party vendors and with third party service providers that help us process orders and fulfill and deliver products and services that you purchase from us.

 

We may provide you with information about our products and services where permitted by law or with your consent.

 

We may use your information to track your use of the Site.

 

Where you must provide personal data to us to perform a contract or take an action, we may not be able to perform the agreement or take that action without use of such data.

 

If you make purchases through the Site or otherwise with us, your credit card or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by the payment processors with which we work. We may also collect some limited information, such as your postal code, mobile number, and details of your transaction history, all of which are necessary to provide the monitoring services or products. In addition, the payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they have stored, including recurring payments if you become a subscriber, and your card’s type, expiration date, and certain digits of your card number.

 

We use third parties to assist with providing our products and services to you host our Site, send out email updates about the Site, provide marketing and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to help us provide the service.

 

Your Consent. We may use and share your personal data (including with companies, organizations or individuals outside of Clarus) when we have your consent to do so.

 

Legal obligations. We may use your personal data where we need to comply with a legal obligation.

 

Legitimate interests. We may process your personal data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.  These interests may include:

 

Where the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, in which case we may transfer or sell your personal information to the new owner. In such a case, unless permitted or otherwise directed by applicable law, your information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer.

 

Where we reasonably need to access, use, preserve or disclose  information as reasonably necessary to:

 

Meet any applicable law, regulation, subpoena, legal process or governmental request.

 

Enforce applicable Terms of Sale and Terms of Service, including investigation of potential violations.

 

Detect, prevent, or otherwise address fraud, security or technical issues.

 

Protect against harm to the rights, property or safety of Clarus, our users, customers or the public as required or permitted by law.

 

Sweepstakes and Contests

In order to administer our contests, sweepstakes, rewards and other promotional programs that you have consented to take part in, we may share your information with our third-party promotional and marketing partners, including, without limitation, businesses participating in our various programs.

 

Other uses. We may also use your personal data in the following situations:

 

Where we need to protect your interests (or someone else’s interests).

 

Where needed in the public interest.

 

Use within the Clarus Group. We may share your personal data with our affiliates and group companies, including Clarus Glassboards LLC.  Clarus uses the IT and other systems of the Clarus Group (including systems located in the USA) and may transfer your personal data in order to do this.

 

  1. RIGHTS OF ACCESS, CORRECTION, ERASURE AND RECTIFICATION OF YOUR PERSONAL DATA AND CHOICES

 

If you have questions about personal information, we have about you or wish to amend or update any of your information you can contact us or call us at 020398 19280 / info@clarusglassboards.co.uk.

 

You can close your online account by calling us at 020398 19280 / info@clarusglassboards.co.uk. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for a period of time reasonably necessary for archival purposes, and to avoid identity theft or fraud.

 

If you have any questions about this privacy notice or how we handle your personal data, please contact 020398 19280 / info@clarusglassboards.co.uk.

 

We will only use your personal data for marketing in accordance with applicable law.  You may opt out of receiving future marketing communications from us by logging into your account and editing your profile. You may also opt out of receiving commercial e-mail from us by following the instructions in each e-mail.

 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.  You can find out more about your rights in relation to your personal data at www.ico.org.uk.

 

Please note that you have rights to object to processing of your personal data for marketing and certain activities that are in our legitimate interests.  You have a right to obtain a copy of your personal data and in certain situations to obtain correction, erasure and restriction of processing of your personal data.

 

You have a right of data portability.

 

Opt-Out

You may opt-out of receiving future communications from us by clicking on the link at the bottom of emails you receive from us. You may also contact us at the email provided in this Privacy Policy. We will use commercially reasonable efforts to process such requests in a timely manner. You cannot opt out of receiving transactional emails or communications related to your account with us.

 

Where processing is based on your consent you have a right to withdraw this consent at any time.

 

You may access these rights be notice to 020398 19280 / info@clarusglassboards.co.uk.

 

  1. SECURITY OF YOUR PERSONAL DATA

 

We use commercially reasonable physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

 

  1. DATA RETENTION

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will keep your personal data for the time during which your account is open (or, if you do not have an account, for a reasonable period) or, if longer, the period required by law.

 

To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. At all times we will comply with our data retention policy.

 

In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer a customer we will retain and securely destroy your personal information in accordance with our data retention policy and applicable law.

 

  1. CHANGES TO OUR PRIVACY POLICY

 

Our Privacy Policy may change from time to time.  In particular, we may update this Privacy Policy where required to reflect changes in the functionality of our products, changes to our services, the introduction of new products and services and changes in applicable law.

 

We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any updated privacy policy on this page and, if the changes are significant, we will provide a more prominent notice as we deem appropriate. We will also keep prior versions of this Privacy Policy in an archive for your review.

 

  1. INTERNATIONAL TRANSFERS

 

We may transfer your personal data to countries outside the EEA, including to countries that do not provide a level of protection for personal data considered adequate by the EU.  In particular, Clarus uses IT and other systems of the Clarus Group, including systems located in the USA.

 

All such transfers will be made in accordance with the EU US Privacy Shield, the EU Commission standard contractual clauses or as otherwise permitted by law.  At the date of this policy we are in the process of implementing standard contractual clauses.

 

  1. QUESTIONS AND HOW CONTACT US

 

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please Contact Us, call us at 020398 19280 or contact us by post at the following address:

 

79 Clerkenwell Road

3rd Floor

London EC1R 5AR

Attention: Privacy Department