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Transparency in Veterinary Care, Transparency in Design

Ask any pet owner and they will say that their pet is a part of their family. Unwavering love and loyalty create a bond between humans and their animal friends that is hard to measure. Naturally, when injuries occur, people turn to a place where their pet can receive as high-quality of care as they would get themselves.

The PARC in Fort Worth, Texas is that place for many in its region. A state-of-the-art veterinarian facility, the PARC’s new facility has been open since December of 2018 and in business since 1994.

“If there’s a wonderful place where your pet might be having more fun than you are, that changes everything,” Dr. Steve Hotchkiss, PARC Chief Vision Officer said.

On today’s episode of Glass is in Session, we explore how a mission of transparency motivated innovative design, and how Clarus and the PARC collaborated to make that vision a reality. Ultimately the quality of treatment is what matters, but PARC took architectural measures to turn a sometimes grim experience into a positive one.

The animal clinic uses Clarus glassboards and glass design throughout the facility to set positive moods and quite literally open up the space. Hotchkiss found a lot of pride in being the only veterinary clinic where you can look 100 feet back into the kitchen.

The treatment rooms are four walls of glass, and at any given point you can see doctors and professionals going about their day. Although the idea of a lack of privacy initially gave Hotchkiss pause, the results now speak for themselves.

“The initial idea of the project scared my staff, it scared the doctors, and it scared some of the clients,” he said. “Upon execution, we found that our clients were 40 percent less anxious, the perceived wait time went down dramatically.”

Mindset goes a long way when in a medical facility, and pet owners have responded positively to PARC’s transparency not only in diagnosis but in design. Clarus’ glass design was a big part of that, and pet owners around North Texas are thankful for it.