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Video: Clarus™ Healthboards Improve Patient Communication

Doctors and nurses have the challenge of improving patient communication – it’s one of the most important facets of good healthcare.

First, effective patient communication improves healthcare outcomes. As quoted by the Institute for Healthcare Communication:

“Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help.”

The institute goes on to point out several key facts about patient communication:

  • A clinician will conduct as many as 150,000 patient interviews during a typical career
  • 25% of patients misunderstand clinician instructions
  • 7% of patients find clinician instructions too difficult to follow
  • According to a 10 year study from 1995 to 2005, ineffective team communication was the cause of 66% of all medical errors

It’s clear that improved communication positively impacts health outcomes.

Postive HCAHPS scores are also important to healthcare facilities, as they are measured for Value-Based Purchasing (VBP) administered by the Centers for Medicare & Medicaid Services.

Better patient communication – which Clarus Healthboards positively impact – comprises up to 60% of HCAHPS scores. By illustrating instructions, clearly communicating and making the effort, doctors and nurses will improve patient experience.

In this video, we describe the features, benefits and use cases for the Healthboard. And you can view different options and build your healthboard here.